Job
Customer Support, Team Lead
- Organisation
- Moniepoint
- Where
- Nigeria
- Mode
- On site
- Funding
- Paid
- For
- Professionals
- Deadline
- Rolling
- Source
- Job from the employer's own careers board
About
Job Purpose
The Team Lead, Online Customer Support is responsible for day-to-day leadership and performance management of a sub-team of Customer Support Officers ( Associates and Senior Associates ) across multiple channels.
The role ensures consistent delivery of high-quality customer support, achievement of operational KPIs, adherence to policies and regulatory requirements, and continuous improvement of customer experience. The Team Lead acts as a key link between frontline operations and management, translating strategy into execution while developing team capability and engagement.
Key Re
Eligibility, full details and the official apply link
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