Job
IT Support Specialist 2
- Organisation
- MongoDB
- Where
- Ireland
- Mode
- Hybrid
- Funding
- Paid
- For
- Professionals
- Deadline
- Rolling
- Source
- Job from the employer's own careers board
About
Serving as the EMEA anchor for MongoDB's Global Enterprise Technology (GET) team, this position acts as a primary technical DRI for enterprise user support, office technology, and regional incident escalation in the GMT/IST time zone. You hold end-to-end operational responsibility for delivering high-touch, reliable IT services—from onboarding hardware provisioning and daily ticket triage to AV room management and high-visibility regional event support.
This role prioritizes proactive support over passive ticketing. By monitoring system health, verifying endpoint configurations, and identifyin
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