Job
Senior Manager Complaints Operations & Service Delivery
- Organisation
- N26
- Where
- Spain
- Mode
- On site
- Funding
- Paid
- For
- Professionals
- Deadline
- Rolling
- Source
- Job from the employer's own careers board
About
About the Role
We are looking for a Senior Manager – Complaints Operations & Service Delivery to lead the day-to-day complaints operation of N26 across all our markets, with focus on Germany.
Reporting directly to the Head of Customer Service & Complaints Management and Prevention, you will own how the operation performs: regulatory deadlines met in every market, capacity planned rather than improvised, productivity defined and tracked, quality assured and continuity guaranteed.
The complaints market managers report to you; you steer the quality-assurance and workforce-management specialists w
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