Job
SME, Support Systems Specialist
- Organisation
- Scale AI
- Where
- India
- Mode
- On site
- Funding
- Paid
- For
- Professionals
- Deadline
- Rolling
- Source
- Job from the employer's own careers board
About
Scale is looking for a Support Systems & Routing Specialist to own and optimize the core infrastructure powering our contributor support operations. In this role, you will be responsible for configuring and maintaining systems like Zendesk, designing routing logic, and building scalable frameworks that ensure tickets are assigned accurately and efficiently.
As our operations continue to grow, this role will play a critical part in ensuring our support systems scale seamlessly with increasing volume and complexity. You will partner closely with Support Ops, Product, Engineering, and cross-funct
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