Job
Support Team Lead
- Organisation
- Scale AI
- Where
- Mexico
- Mode
- On site
- Funding
- Paid
- For
- Professionals
- Deadline
- Rolling
- Source
- Job from the employer's own careers board
About
Role Summary
The Support Team Manager is responsible for the day-to-day leadership and performance of a team of Support Specialists, serving as the primary connection between frontline agents and broader operational leadership. This role balances hands-on people management with operational oversight, including but not limited to coaching team members, driving performance outcomes, managing escalations, and ensuring contributors receive consistent, high-quality support experiences.
The ideal candidate leads with curiosity, communicates proactively, and holds themselves and their team to a high
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